Refund policy

Refund & Returns Policy

theweekmagazine.in | Effective: May 2026

THE WEEK is a magazine subscription service. Since magazines are perishable, time-sensitive publications, we do not accept returns of physical copies once dispatched. However, we have a fair and transparent refund process for all valid concerns.

1. Nature of Our Product

THE WEEK is a weekly news magazine available as a print subscription. As a periodical publication, each issue is time-sensitive and perishable in nature. Once an issue has been dispatched, it cannot be returned or exchanged for a different issue. Our refund policy is designed to ensure a fair resolution for customers who experience genuine service failures.

2. Return Policy

Physical copies of THE WEEK magazine are non-returnable once dispatched, for the following reasons:

  • Magazines are perishable, time-sensitive goods by nature.
  • The content is consumed upon receipt and cannot be resold or restocked.
  • As a personalised subscription dispatched to your address, returns are not logistically feasible.

This is consistent with standard practices for periodical publications and is in line with the Consumer Protection Act, 2019 provisions for non-returnable perishable goods.

3. Refund Eligibility

You are eligible for a refund or service remedy in the following circumstances:

Scenario Remedy
No copies delivered full subscription unfulfilled Full refund of the subscription amount
Partial non-delivery some issues not received Pro-rata refund for undelivered copies
Defective or damaged copy received Replacement copy or refund for that issue
Wrong issue dispatched Replacement with the correct issue
Order lost in transit courier confirmed loss Extension of subscription by number of lost copies OR pro-rata refund
Order cancelled before dispatch Full refund of the subscription amount
Customer refused delivery or was unreachable Refund will be initiated after verification
Package returned to sender Extension of subscription by number of returned copies
Subscription not activated despite payment Full refund OR activation, at customer's choice

4. Refund Methods & Timelines

Refunds are processed to the original payment method used at the time of purchase. The following timelines apply:

Refund Approval Within 7 business days of verification of the refund request
Credit/Debit Card 7–14 business days after approval, subject to bank processing
UPI / Wallet Paytm, PhonePe, Google Pay Up to 14 business days after approval
Bank Transfer NEFT/IMPS Up to 14 business days after approval
COD Orders Bank transfer or UPI; bank details collected from customer
Shipping Charges Applicable for Single issue & Subscription Orders

5. How to Request a Refund

To initiate a refund request, please contact our Customer Support team:

Our team will acknowledge your request within 24 hours and endeavour to resolve it within 7 business days.

6. Exchange Policy

Physical magazine copies cannot be exchanged for a different issue or title. However, if you receive a defective, damaged, or incorrect copy, we will arrange for a replacement of the same issue at no additional cost, subject to availability. If the same issue is unavailable, we will offer a pro-rata refund or an extension to your subscription.

7. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Change of mind after dispatch of copies.
  • Delay due to force majeure events including natural disasters, postal strikes, government restrictions, pandemic-related disruptions, etc.
  • Delay caused by incorrect delivery address provided by the customer.
  • Issues that were successfully delivered but claimed as not received without supporting evidence.

8. Grievance Escalation

If you are not satisfied with the resolution provided by our Customer Support team, you may escalate your grievance to our Grievance Officer:

Grievance Officer Renjith N.
Email compliance@mm.co.in
Response Within 48 hours; resolution within 30 days

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