Privacy policy
theweekmagazine.in | Effective: May 2026
1. Introduction & Scope
The Malayala Manorama Co Pvt Ltd hereinafter referred to as "the Company", "we", "us", or "our" operates THE WEEK magazine subscription website at https://theweekmagazine.in the "Website", which is part of the larger THE WEEK digital ecosystem at https://theweek.in. We are committed to protecting your personal data and respecting your privacy in accordance with applicable Indian law.
This Privacy Policy applies to all visitors, subscribers, and customers who access or use the Website and governs the collection, use, processing, storage, and disclosure of your personal information.
2. Legal Framework
This Privacy Policy is drafted in compliance with:
- The Digital Personal Data Protection (DPDP) Act, 2023
- The Information Technology Act, 2000 and the IT (Amendment) Rules, 2011
- The Consumer Protection Act, 2019
- The Consumer Protection (E-commerce) Rules, 2020
- Google's data processing requirements for advertising and analytics partners
- Meta's data policy for pixel and advertising integrations
3. Data Controller Information
The data controller responsible for your personal data is:
| Legal Name | The Malayala Manorama Co Pvt Ltd |
|---|---|
| CIN | U22121KL1889PTC000647 |
| GSTIN | 32AAACT7597G1Z4 |
| Registered Address | PB No.26, Manorama Building, KK Road, Kottayam, Kerala – 686001, India |
| Grievance Officer | Renjith N. |
| Privacy Contact | compliance@mm.co.in |
4. Personal Data We Collect
When you visit the Website or subscribe to THE WEEK magazine, we collect the following categories of personal data:
a) Data You Provide Directly
- Full name
- Email address
- Mobile phone number
- Delivery / billing address including building, street, city, state, and PIN code
- Payment details processed securely via payment gateway partners; we do not store raw card numbers
- Subscription preferences and correspondence
b) Data Collected Automatically
- IP address and geographic location at country / city level
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent, referral URL, and clickstream data
- Cookie identifiers and similar tracking technologies as described in Section 9
5. Purpose & Legal Basis for Processing
We process your personal data only for specific, lawful purposes:
- Order fulfilment and subscription management: To process payments, dispatch magazines, and manage your subscription account.
- Customer support: To respond to your queries, complaints, and service requests within 24 hours during 9 am – 6 pm IST, Monday to Saturday, excluding Sundays and National holidays.
- Delivery coordination: To share necessary details with our courier partners including DTDC, Magazine Post, authorised non-scheduled couriers, and India Post.
- Analytics and website improvement: Using Google Analytics 4 (GA4), Google Search Console (GSC), Microsoft Clarity, and similar tools to understand how visitors use the Website and to improve user experience.
- Advertising and remarketing: Using Google Ads, Meta Ads including Facebook and Instagram, and associated pixels to show you relevant advertisements and measure campaign performance.
- Legal compliance: To comply with applicable Indian laws, court orders, or regulatory requirements.
6. Third-Party Tools & Data Processors
THE WEEK website uses the following third-party tools and platforms that may collect or process your data as part of providing their services:
| Tool / Platform | Purpose | Data Shared |
|---|---|---|
| Google Analytics 4 (GA4) | Website traffic & behaviour analytics | Anonymised usage data, cookies |
| Google Search Console (GSC) | Organic search performance monitoring | Aggregated search data |
| Google Ads | Paid search advertising & remarketing | Hashed emails, cookie data, conversion events |
| Google Merchant Center | Product listing ads for subscriptions | Product & pricing data |
| Meta Pixel (Facebook/Instagram) | Social media advertising & retargeting | Pixel events, anonymised user data |
| Microsoft Clarity | Session recording & heatmap analytics | Anonymised interaction data |
| Shopify CMS | E-commerce platform & checkout | Order data, personal details |
| Payment Gateway Partner(s) | Razorpay as secure payment processing | Name, amount, billing address |
| DTDC / Magazine Post / Courier Partners | Magazine delivery | Name, phone, delivery address |
7. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. We share your data only in the following circumstances:
- Delivery partners: Name, phone number, email, and delivery address are shared with our courier partners including DTDC, Magazine Post, and other authorised couriers solely for the purpose of dispatching and delivering your subscription copies.
- Payment processors: Payment details are shared with our authorised payment gateway solely to process your transaction securely.
- Analytics and advertising platforms: Anonymised, aggregated, or hashed data is shared with Google and Meta for analytics and advertising purposes as described in Section 6.
- Legal requirements: We may disclose data to government authorities or law enforcement agencies where required by law or valid legal process.
- Cross-border transfers: We do not transfer your personal data outside of India. All data is processed and stored within India.
8. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable law:
- Subscription and transaction records: Minimum 5 years from the date of last transaction, in accordance with Indian accounting and tax laws.
- Customer support communications: Up to 3 years after the resolution of a query.
- Analytics and tracking data: As per the default retention settings of the respective third-party platforms, for example, 14 months for GA4 by default.
- Cookies and tracking identifiers: As specified in your browser/device settings or per the tool's cookie policy, typically 30 days to 2 years.
9. Cookies & Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance your browsing experience and enable advertising and analytics functions.
Types of cookies used:
- Essential Cookies: Required for the Website and checkout to function properly, such as Shopify session cookies.
- Analytics Cookies: Google Analytics 4 and Microsoft Clarity use cookies to collect anonymised data about how visitors use the Website.
- Advertising Cookies: Google Ads and Meta Pixel use cookies to deliver relevant advertisements and measure campaign effectiveness.
- Performance Cookies: Microsoft Clarity uses session recording to understand user interactions and improve the site.
You may control cookies through your browser settings or opt out of personalised advertising at:
- Google Ads Settings: https://adssettings.google.com
- Meta Ad Preferences: https://www.facebook.com/ads/preferences
Please note that disabling certain cookies may affect the functionality of the Website.
10. Your Rights Under the DPDP Act, 2023
As a data principal individual under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: You may request a summary of the personal data we hold about you.
- Right to Correction: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal obligations.
- Right to Grievance Redressal: You have the right to have grievances addressed by our Grievance Officer within the timelines prescribed by law.
- Right to Withdraw Consent: You may withdraw consent for data processing at any time; however, this may affect your ability to use certain services.
To exercise any of these rights, please contact our Grievance Officer:
| Name | Renjith N. |
|---|---|
| Designation | Grievance Officer |
| compliance@mm.co.in | |
| Address | The Malayala Manorama Co Pvt Ltd, PB No.26, Manorama Building, KK Road, Kottayam, Kerala – 686001 |
11. Children's Privacy
Our Website and subscription services are intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us at compliance@mm.co.in and we will take immediate steps to delete it.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in applicable law, our business practices, or technology. Any material changes will be notified on this page with an updated effective date. We encourage you to review this Policy periodically.
13. Contact Us
For any privacy-related queries, please contact:
| subscribe@theweek.in | |
| Phone | +91 484 4447507 |
| +91 81291 00167 | |
| Support Hours | 9:00 AM – 6:00 PM IST, Monday to Saturday, excluding Sunday and National holidays |